What do you do this time of year to introduce Christmas into your salon? How can you make an impact on your clients and have them leave with a wonderful feeling of appreciation for all the work you have done? I used to love taking the time to change subtle … [Read more...]
Good Client Conversation
One of the most important things you can do in building your business is engage in good client conversation. It is the key to being able to build rapport quickly and create fabulous first and lasting impressions. Some clients will be ready to start a conversation with you immediately and … [Read more...]
10 Things That Turn Off Your Clients
Do you know what things are sabotaging your business? Turn offs are the tiny turn offs that might cause your clients to think about moving to a competitor business. Often unnoticed by you, the business owner, and certainly not considered by your staff at all, as most of the time … [Read more...]
Your Salon Etiquette
Where have people’s manners gone these days? Having good manners is essential to building relationships and growing business. Yes, life these days is so much faster than it used to be, but there is no excuse for rudeness, lack of acknowledgement or respect for others. Employing good manners will, … [Read more...]
Meeting The Needs Of The Global Trends
How ready are you going to be to embrace the key trends your salon will want to be focusing on? At the APAN Aesthetic practitioners advisory network conference recently, the overriding message was that if you want to stay competitive and in business you need to be constantly up skilling, … [Read more...]