There are 4 aspects to making a great impression on others, and they are all subliminal. It happens without thinking, and is worth being aware of, as these factors are what people judge you on in relation to how trustworthy you are.
The most important areas to get right are:
- Your credibility. People want to believe what they see. Do you act, look and sound believable, intelligent, competent, honest and sincere?
- Your Likeability. Not in a friendly way, but how much like them are you? Do you endear yourself to them through expressive and appropriate language and behavior that makes them feel confident and comfortable with you?
- Your attractiveness. Do you present well? Is your grooming perfected, so that you look like the professional you aspire to be? Are you projecting in yourself a high level of self-esteem and confidence when you meet your clients?
- Your level of confidence in terms of your ability, assuredness, authority and manner. If you were your client coming in to seek assistance from you, how would you see yourself? Trusting? Competent? Capable? An Expert?
All of the above might sound repetitive, but how a person sees, hears and experiences you will make up for a lot of their decision as to whether they like you, trust you and want to come again.
This Week’s Task
Ask your colleague to critique your appearance, and communication style. Are there any flaws that they can identify? Record them and seek information or help on how to improve them. It could be reading some personal development books, some online training, attending a seminar, or researching what your clients expect to see if you are delivering in every way.
Question
Think about your most favourite place you visit. Do you see the same person each time? Why? You can leave your comments here.
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